Any refunds due by Jewelroof.com to the Member shall be made in the following manner:
- STORE CEREDIT: In this case, you will be issued a Jewelroof.com voucher for the determined value which remains valid for three (3) months and can be used to purchase anything, except coins from Jewelroof.com. Please note that this voucher cannot be en-cashed.
- Credit card/ debit card / net banking: Jewelroof will re-credit the refund amount to the same credit/debit card which was used initially by the customer to place the order. For net banking, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit/debit card.
- Cheque or Wire transfer: The refund amount will be wired/deposited from our bank account to the bank account used at the time of order or an account payee cheque for the amount will be issued for the member bank account.
- Cash (COD) or Demand Draft: If the Member has made an over the counter purchase by paying via cash (COD) or demand draft, Jewelroof.com shall pay the refund amount to the Member through a demand draft issued in the same name as the one used for placing the order. This will be mailed to the address requested by the member. For a refund of over Rs 20,000 we will require the customer to submit their PAN number.
- Part payment or any advance amount paid by the member at the time of placing the custom order shall not be refunded by Jewelroof.com to the member in the event of cancellation of the custom order for any reason whatsoever.
- All Refunds will be processed within 5-15 working days.
- This refund facility is available only through Jewelroof.com and not through other stores in India
- Refund shall be conditional and shall be with recourse available to Jewelroof.com in case of any misuse by Buyer.
- Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
Refund shall be subject to Buyer/member complying with the policies mentioned above.