+91 257 2223337      +91 9423883337  (10:00 AM - 7:00 PM IST, Mon-Sat)

Today's Rate Gold Silver Platinum Rate Graph

  • METAL
  • Gold 24 Kt (99.50)
  • Gold 22 Kt (91.60)
  • Gold 18 Kt (75.00)
  • Platinum (995)
  • Silver (999)
  • PER GRAM
  • `  3,800.00
  • `  3,498.00
  • `  2,864.00
  • `  2,600.00
  • `  44.30

Applicable for online purchase only.

 

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From the house of  R S BAFNA JEWELLERS

  +91 257 2223337     +91 9423883337  (10:00 am - 7:00 pm IST, Mon-Sat)

Today's Rate

  • METAL
  • Gold 24 Kt (99.50)
  • Gold 22 Kt (91.60)
  • Gold 18 Kt (75.00)
  • Platinum (995)
  • Silver (999)
  • PER GRAM
  • `  3,800.00
  • `  3,498.00
  • `  2,864.00
  • `  2,600.00
  • `  44.30

Applicable for online purchase only.

Refer A Friend Discount

on every referral

 

 

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Frequently Asked Questions

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Our comprehensive FAQ section is designed to answer all questions that may come to your mind during the course of your purchase. Hopefully it will also provide insight into a wide range of topics making your jewellery buying experience enjoyable and much more convenient. Read on to get all your questions answered. In case you don't find your answers here, you can write to us at [email protected] or call us at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

About Jewelroof

Who are we? What makes Jewelroof different?

Jewelroof brand comes from the House of R S Bafna Jewellers, a leading and reputed jeweller based in Jalgaon, India. Jewelroof.com is a shopping platform that you can trust as your one stop destination for buying and discovering exquisite range of fine jewellery designs around you and getting assistance from a top of the class customer care service.

Jewelroof not only offers you competitive prices for products but also hundreds of design options to choose from the latest of trends in diamond jewellery and hassle free online shopping experience that you're sure to enjoy. Each piece from Jewelroof reflects superb craftsmanship and quality standards. Our willingness of delivering the best possible quality, transparency and understanding the exact needs of our customer makes us different.

To know more about us, click here

What kind of jewellery design concepts and products do you have in your collection?

Jewelroof is a unique amalgamation of Indian aesthetics and international trends. Our design styles vary from ethnic, contemporary to modern. We offer a wide range of Gold, Diamond, Platinum and Silver Jewellery and Silver articles. In terms of products, we design everything from Nose pins, Earrings, Rings, Bangles, Bracelets, Pendants to Necklaces. Apart from Jewellery, Solitaires and Gemstones are also available on the website. You can buy Gold and Silver Coins as an investment. Attractive Gift Cards to suit any occasion are also available at Jewelroof.com

Do you have stores? Can I visit you to see your collection?

We sure do! You may come visit our customer lounge at our head office in Jalgaon, Maharashtra any time between 10:00 am - 8:00 pm, Mon – Sat for any personal assistance required. All products showcased on the website are available in our stores. Our stores are basic and the cost saved there is passed on as price benefit to our customers. To locate us, please visit ‘Contact Us’ Section of our website.

Our registered office address is:

JEWELROOF.COM
c/o R S BAFNA JEWELLERS,
1697/1A, 1st Floor, Nayantara – 2,
Bhavani Peth, Jalgaon – 425001
Maharashtra India

Is there any difference in the products available on Jewelroof.com and at the retail stores?

All products being sold on Jewelroof.com are exactly the same as that being sold in the brand's retail stores. Due to different regional price of precious metal, there may be differences in prices of the products sold.

Can you arrange for the delivery of a product which is available in the retail store but not available online?

We can certainly help you arrange the delivery of a product of your liking. Kindly get in touch with our Customer Care Team. We can be reached at [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

Where is your jewellery made?

Most of our Jewellery is made in India except a few pieces and component, which are imported. We manufacture our jewellery through our network of craftsmen across India, while we source diamonds and gemstones from across the globe.

Does Jewelroof have a catalogue?

We do not have any catalogue as of now. However, the filter options in our website can help you find your desired product more quickly. You can find the filter option on the left margin of any product list page.

Why should I choose Jewelroof over a local jeweller?

Here are the 21 Reasons to choose Jewelroof over a local jeweller. Click here to know more.

How safe is it to buy jewellery from Jewelroof.com?

Yes, it is safe to buy jewellery online from Jewelroof.com. We are fully committed to ensure that you have a hassle and stress-free shopping experience, with the benefit of peace of mind while buying jewellery from our website. All orders are processed through a secure checkout system.

Your privacy & security is important to us. When our registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with 128-bit encryption. For enhanced security Jewelroof does not accept any financial information on its servers. All such information entered by you is directly received through our payment gateway and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). www.jewelroof.com is secured with latest SSL (Secure Socket Layer) technology which ensures complete transaction safety & information safety on internet. We are verified by Verisign.

Our protection extends to you beyond simply protecting your payment details. Your purchase goes through multiple quality checks before it’s approved for shipping. All products are genuine & certified by internationally recognized labs. All packaging and handling is done by experts to ensure the best presentation and safety of the product. We provide 100% Transit Insurance for all our shipments, so your purchase is safe and secure till it reaches your doorstep.

I cannot find the answers to my questions; how do I reach Customer Service?

Our Customer care executives are ready to greet your query. Please chat with us online click here or contact our Customer Care Team. We can be reached at [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

We are listening and happy to do what we can to improve. Please let us know.

How long will it take for you to respond to my query?

We respond to queries within 3 business days. Please note that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 7.p.m., our response time to you could take up to 3 business days, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner, though.


Making an Online Purchase

Is it safe to buy a precious jewellery like Gold, Silver, Platinum, Diamond and Gemstones over the internet?

In a word: Yes. People bank online, they transfer cash online, they even buy gadgets and appliances online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order certified Jewellery without worrying about a thing. Your information is safe with us.

Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of secure socket layer (SSL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

How should I place an order online?

Ordering on Jewelroof.com is easy and safe. Please follow these simple steps:

* Choose a tab e.g. Gold, Silver, Platinum, Diamond, Solitaires, Coins, Men’s, Kids, Customised Jewellery, Gifts, Gemstones as per your requirement. Then choose a sub-category under different tabs e.g. Rings, Earrings, Bracelets, Bangles, Chains etc. Under sub-categories, you can browse through all our collections and choose a design.
* Select your piece of Jewellery and 'Add to your Shopping Cart'.
* Review your selection by clicking the 'Shopping Cart' icon at the top of the page. You can use the 'Remove from Box' link to delete items from your Shopping Cart.
* Click on 'Checkout' if you have finalized your order, else 'Continue Shopping'.
* Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.
* Enter your shipping and billing details and continue to the Payment Options.
* Select your Mode of Payment and Place the order.
* You will receive an order confirmation email to the e-mail you provided while placing your order.
* As the product is ready and shipped you will receive an email with the details and the shipment tracking number.
* A copy of the Invoice will be sent to you in your Inbox.

In case, you still have a problem placing an order, please chat with us online click here or contact our Customer Care Team. We can be reached at [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

Can I order by phone?

Yes. You can browse through our designs on the website and order your selected design by phone. Our Customer Care representative would help you place the order. Our Customer Care Team can be reached at [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

When will I be charged for my order?

You will be charged for your order, once you have gathered all the items you wish to purchase, selected any one of checkout options and proceeded towards payment options through the indicated steps.

Can someone assist me with my purchase?

We would be happy to assist you with answering any questions you may have regarding your purchase either online chat or via contacting us at +91 257 2223337 or email at [email protected]

Are the colours of the jewellery shown on the website accurate?

High resolution pictures of the Jewels are captured to give the users the feel of design, the way it is crafted, the expertise and the workmanship, the colour and the size in detail. However, there can be a slight variation in the photograph with the actual product and the cause can be due to lighting, camera and sensor quality, photo effects, reflection of stones or the background etc.

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.

Are the images on your website of the actual product that will be sent to me?

Unlike many sites which post CAD images of product designs, the images shown on our website are of the actual products manufactured by us. The product that is sent to you will be the exact same design or a piece that is made new for you as per your customisation.

Is there any way for me to get a closer look at the jewellery that I want to buy?

Absolutely! With our zoom feature you can see every part of your favourite design in great detail.

How do I determine the correct size of the product?

Once you choose a product and click on the picture, you will be taken to the product details page. The product pictures include one with the dimensions specified.

What kind of product details do you provide to help me make an informed purchase decision?

It is our firm belief that we should empower our customers to help them make an informed purchase decision. To achieve this, we provide you details of the metal, diamonds and gemstones used in our jewellery. We also try and provide you with relevant dimensions, like the length of earrings to create a more accurate picture of the product in your mind. The various parameters such as colour, sizes etc are also provided in our ‘Search’ feature, to allow you to easily locate the jewellery of your choice.

How can I find a particular product that I am looking for?

You can directly search for the product on the website by using the search field provided at the top of every page. However, please note that certain products may not be available for online purchase but will be available in our retail stores.

How do I know if an item is in stock?

All items are in stock unless 'SOLD OUT' is displayed. Please note that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. However, in such a situation where the particular product is either sold or not available, Jewelroof shall manufacture it and complete the order. The same will be conveyed to the customer either through email or through phone with an expected availability and delivery time for your order. In situations where the neither of this is possible the amount will be refunded to their respective account.

For diamonds and other precious and semi – precious stones, irrespective of the displayed information, the sale will happen only based on availability and the customer’s acceptance. In such a case, prices may vary.

Can I re-order an item that is ‘sold out’ on the website?

Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it could take up to 7-15 days. There is a "Notify Me" link right below to the Sold-Out sign under each product, you can fill in your details and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.

I can't find the piece I wanted on the site anymore. Can I still order it?

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact Jewelroof customer care team on +91 257 2223337 between 10 am - 7 pm IST or send us an email at [email protected]

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

For International orders, please see the International Shipping section.

Are prices on Jewelroof.com subject to change?

Prices on Jewelroof.com are subject to change without notice. Please expect to be charged the price for the Jewelroof merchandise you buy as it is listed on the day of purchase.

Is there any minimum order value that I need to order?

No. You can shop for any value with us and we would be more than delighted to serve you.

What are the additional charges involved in purchasing my jewellery from Jewelroof.com?

There are no additional charges involved on purchasing jewellery from Jewelroof.com. You are invoiced for the product & taxes (GST). Jewelroof offers you free insured shipping to your doorstep.

Do you provide customization on jewellery?

Of course! You can tailor every design to the last specification. From metal purity, metal colour, metal karatage to your diamonds and gemstones, you have the freedom to customize your jewellery as you please.

Can I get the jewellery in a different gemstone or metal not offered on Jewelroof?

Please call our Customer Care Team and they will help you with possible choices.

Can I have a piece of jewellery engraved?

Yes, you surely can! You can always get your favourite jewellery engraved with your desired message at no charge to nominal charge depending upon the engraving. Please check the product descriptions page for availability.

I have a unique design in my mind which I’d like to sport. Can you manufacture it for me?

Of course, we can! At Jewelroof, you can turn your ideas and designs into real jewellery masterpieces. Be it a design you came across on the internet, or a particular change you’d like to make in a design, let us know and we will make it happen for you. You may speak to our Jewellery consultant on +91 257 2223337 or email us on [email protected] with the customization that you may require. We will provide you a very competitive, No Obligation Fair Value Estimate for your design along with a comprehensive break-up of cost. If customization for a particular design is not possible, the consultant will suggest alternatives that best suit your requirements.

How often do you add new items to your inventory?

We add new jewellery collection to our inventory on a weekly basis.

I saw a ring on your site, and I love it! Can I try it on?

We understand how important it is for our customers to see and feel jewellery - especially a piece of jewellery as personal as an engagement ring.

So here at Jewelroof, we offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewellery that we offer a 15 Day Returns and Exchange guarantee.

Are your prices lower than a local jewellery store?

Absolutely! Jewelroof offers certified diamonds and fine jewellery at very competitive prices with the highest quality standards in the industry. Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers. Be sure of the best possible prices for the piece of jewellery you have chosen.

What is your ‘Price Match Guarantee’?

We are a direct jewellery manufacturing source and hence are able to offer products at competitive rates as compared to traditional jewellers. We guarantee lowest prices throughout India. If you find a lower price a like to like jewellery piece with the same design, diamond weight and gold weight and certifying lab; we will be happy to match that price for you!

Why does Jewelroof show the pricing break-up, no-one else does that?

As a matter of fact, at wholesale level all jewellery is sold on a Bill of Material basis i.e. your family jeweller buys jewellery and accounts them in the similar way. We are Jewellery manufacturers, wholesalers and retailers and in-order to bring transparency, we give you all the required details. If the jewellery that you have bought is Certified by a Reputed Lab and the Gold is hallmarked, then nothing else matters. Jewellery buying is an art and it’s all about Value Buying. Why pay unreasonable margins? Next time please ask you jeweller to provide you these details.

How do I understand which size will fit me? Do you have a size chart?

Most rings and bangles are sold by size. Please click here to refer to our sizing charts for further details. A link is found on every product page. We have also provided the actual dimensions of each product for you to compare with your own body measurements. There is a size chart that is provided for our customers to print. Please follow the instructions mentioned on the chart to successfully find out your Size Chart.

In addition, our customer care team can answer all your questions on sizing and fit. Please feel free to contact our Customer support team at +91 257 2223337 between 10 am - 7 pm IST or start a conversation with live chat team on website for further assistance.

What standard do you use for the ring sizes and bangle sizes mentioned on your site?

We have mentioned the Indian standard ring and bangle sizes. For any assistance on sizes, please contact our customer care team and they will be happy to assist you!

Why do you measure jewellery in millimetres (mm)?

The millimetre is our standard unit of measurement for jewellery dimensions. By using millimetres, we can provide you with the most accurate height, width and length for your jewellery. To give you a better idea of your jewellery’s dimensions, 25MM is approximately 1 inch.

Are all the rings same in size or do you have different sizes available with you?

When you shop with us, the size of the rings will be shown to you. Other than the standard ring size that has been displayed, if you select any ring of other size, service might be required to get it adjusted. If you opt for the ring sizing service, it will take up to 3 additional business days.

Is it possible to get a ring in such size that is not available on site?

It is possible that we may not have the ring as per your requirement. You can choose the design you like and click on 'Customize this' button and fill in the details. Our customer service executive will call you to understand your requirement and you will be able to place the order. Please feel free to contact our Customer support team at +91 257 2223337 between 10 am - 7 pm IST or start a conversation with live chat team on website for further assistance.

Can you help me keep the engagement ring a surprise?

We love surprises and we'd love to help you. First, you need to think about where you'd like the Jewelroof Jewellery to be delivered. We require a signature for delivery regardless of any waivers you have from Blue Dart, Speed Post, BVC or global reputed logistics company. This requirement is for your protection, but we understand that they may interfere with your surprise. You can call our Customer Care Team at +91 257 2223337 between 10 am - 7 pm IST or email us at [email protected] to arrange a Blue Dart delivery location (like a neighbour who's in on the surprise or your work place, etc.) that will keep the secret safe. We can also expedite your delivery for a special occasion, forgotten birthday or missed anniversary. Please don't hesitate to contact our Customer Care Team for any special requests.

Do items such as Mangalsutra and Pendants come with the Chain as shown in the picture?

While some pendants come with a chain, most don't. We do have a selection of chains in various lengths and styles to offer you separately. We would suggest you browse our collection of chains to suit your Mangalsutra and Pendant(s). You would need to buy the chain separately.

Is my jewellery authentic and certified?

All diamond and gemstone jewellery bought from Jewelroof.com is certified by GIA, DGLA, IGI, GII, SGL, HKD, EGL or HRD and all gold jewellery bought from Jewelroof.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world.

Each piece of platinum jewellery from Jewelroof.com comes with a Quality Assurance Card and bears the purity hallmark of “Pt 950” stamped inside the piece - a symbol or mark to indicate that it is high quality platinum.

Except coins, which come in 99.9% purity, every silver article at Jewelroof.com boasts of 92.5 % purity, unless otherwise stated.

All the product details like diamond weight, gemstone weight, metal weight is mentioned on the certificate.

How can I be sure that I receive the same diamond quality that the certificate states?

All Jewelroof diamond jewellery come with inscribed certificate number on back of it. So, once you have received your diamond with its original certificate you can inspect it against the original grading report. The same certificate number can be checked on website of that gemmological laboratory.

Does Jewelroof sell Conflict Free Diamonds?

Rest assured, Jewelroof.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS). So, the diamonds are 100% conflict free and are in compliance with the UN nations resolutions.

What is the purity of gold you sell?

We sell jewellery made using 22 Karat, 18 Karat, 14 Karat or 10 Karat gold. Majority of our jewellery is available in 22 Karat and 18 Karat gold. The purity of the jewellery is mentioned along with the product descriptions in the respective product pages.

Are your products hallmarked?

We can guarantee that every gold item we sell is BIS Hall marked Jewel. The same way, Diamond, Platinum and Silver jewellery will accompany by a certificate which establishes the genuineness of the product. For more information on hallmarking, please refer to our Guides section.

Is your Silver Jewellery durable?

Absolutely! To give our Silver jewellery lasting shine, we apply a special coating that gives the rhodium polish on our jewellery extra shine and durability. While all jewellery, whether gold or silver is susceptible to wear and tear from chemicals like perfumes, soaps and things like dirt and sweat, there is no reason to worry about your jewellery. Regular care in cleaning and storage will ensure that your jewellery keeps shining for a long time to come. To share our experience, we have seen that different types of Rhodium polishes seem to have a varied life cycle. It is inevitable that any piece of jewellery whether gold or silver will eventually require re-polishing, but in our specific experience with Silver jewellery we have found that White Rhodium has the maximum durability, followed by Black Rhodium and finally Yellow & Rose Rhodium polish. Despite this minor difference in durability of the different coloured polishes, the coating that we use as a layer between the Silver and Rhodium Polish provides lasting shine for all our products!

I am unable to download your item pages. Every time I try to open this item, a pop-up box appears. Please help!

There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.

What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your jewel box, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit Jewelroof.com - your name will appear in a welcome message at the top left-hand corner of the website. When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Kindly note: Registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.

I still have question/doubt about online purchase?

Please feel free to call our customer Care team and we would do our best to answer your question and resolve any issue you may have. In case you love to chat, you can start a chat with our live chat team on the website. We are happy to help you in any way we can. We can be reached at [email protected] or on +91 257 2223337 between 10 am - 7 pm IST. Please feel free to share any feedback. We would love to hear from you.


Account & Registration

Do I need to register to be able to shop on www.jewelroof.com?

No, you can shop as a guest on www.jewelroof.com in case you do not wish to register on the website. However, we strongly recommend that you register on our website as you'll be able to enjoy the following benefits through your Jewelroof account:

Faster Checkout: Enjoy our quick checkout process by saving your billing and shipping address and card details.

Order History & Tracking: Receive important information regarding your order and track the progress of your order until it is delivered. You can also review your past purchases.

Wish List: You can browse our catalogue, add items to cart or your wish list, and if necessary, complete your order at a later time. Therefore, re-selection of items will not be required*. You can also share your wishlist with your family and friends on Social networking site.
*kindly note: By placing items in you cart or wish list for later purchase, does not guarantee availability and similar price.

Get Recommendations: As you are a registered user, you would get personalized recommendations on the basis of your shopping history. Creating an account will always keep you connected with us.

Exclusive Offers: You will know about the latest offers and discounts, exciting promotions, upcoming schemes, new product launches, sales alerts, events, loyalty programs, gift ideas and more before anybody else gets to know about them.

Thus, creating an account will ensure you purchase in a safe and secure environment and overall a better shopping experience!

How do I register?

You can become a part of Jewelroof family in easy and simple steps. You need to click on " Sign Up" option on the top right corner of our website and provide us with some of your basic personal information and a password. The email ID will need to be verified to activate the account.

If you are a returning customer, you need not to register again. Rather you should login to your personalized account using the username and password you had chosen.

What does it cost to register?

Registration on Jewelroof.com is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from Jewelroof.com and you will have instant access to Jewelroof.com products.

How will I know whether I am registered with you or not?

We have self-service registration process where you create your own user id and password.

I registered, but did not receive my confirmation e-mail yet?

Once you submit your registration form, a confirmation e-mail is sent to you on your registered email id. This process ensures that your e-mail address is valid. Though you should receive your registration confirmation message within minutes of submitting your registration, please allow at least 24 hours to receive it.

If you did not receive this e-mail, please return to Jewelroof.com, log on to your account, and verify that you had entered your e-mail address correctly, and make the necessary update, if not. If you still did not receive this e-mail or need us to resend it, please contact our Customer Care Team to resolve the issue.

Can I register under more than one account?

No. Jewelroof.com will not allow members to register under more than one account per participant. If at any time you forget your login ID or password, or other account information, please don't create a new account in an attempt to remedy the situation. Instead, click on the ‘Forgot your Password?’ link when trying to logon.

You will be asked to enter the e-mail address you registered with, so that Jewelroof.com can send you your current Logon ID and Password right away. If you do not receive your e-mail message, please contact Customer Care Team for further assistance.

Do I have to buy anything after I register?

No. You are not obligated to buy anything on Jewelroof.com by registering. You are welcome to drop by any time and look around. If you see something you would like to buy, you can do so quickly as a registered user.

Can I have multiple accounts linked to the same email address?

No, you can have only one account linked to a single e-mail address.

Do I need to sign in when I log on to the site?

We recommend you to log in at all times to take advantage of your personal shopping settings, but it's not a requirement. You can browse the site without logging in.

From where can I log in to My Account?

On our home page at the top right corner you will see the option of "Login / Sign Up". Click on it and you will be guided to the "log in" page.

What do I do if I forget my password or my password does not work?

If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password. You need to enter your email id on the sign in page and then click on the ‘Forgot your Password?’ link. Your login id is always your registered email address that you may have used during initial registration. A Link will be sent to your email Id. You need to click on that link which will redirect you to the page where you can create your new password.

For any reason if this new password doesn't work, please contact Jewelroof Customer Care Team.

I am unable to log in to My Account. Please help.

Please take a screen shot of the error message and send it across through an email and we will look into the issue. Alternatively, you may also call our customer care team to resolve your issues.

What is the procedure to change my password?

You can easily change your password in ‘Password Change’ under Account Information in the My Account tab.

How can I change my Personal Account information like address, phone number, e-mail address, etc.?

For changing your Personal Account information and updating your profile, you need to go to the Account Information tab under My Account and make the needed changes.

What happens if I do not update my personal information?

In this case, the debit / credit card issuing bank may not authorize the transaction, and it will not be processed by us.

How safe is my personal information?

We understand that privacy is important to you so your privacy is a high priority to us and Jewelroof works to ensure that the users privacy is protected when using our service. Jewelroof.com has a policy setting out how the personal information of a user is processed and protected. Users can visit our website to find the changes (if any) has been made to the user policy. Jewelroof will not make any financial benefits or sell or lease the user information to any third party. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. We may use your contact details to inform you of the latest arrivals of the latest trendy collections / designs & other new services via email. If you would prefer not to receive these updates, please email us at [email protected]


Order Related

Will I get an order confirmation?

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order. We may also give you a confirmation call once the order is placed on your registered mobile number.

What should I do if I don’t receive my order confirmation email from you?

Generally, you will receive a confirmation email for your order within 24 hours’ time, except in case of any technical difficulties.

Another reason for you to not receive the confirmation email is if the email address provided to us was incorrect. In such a case you can amend the email address in you’re My Accounts section.

Do you match prices if an item I purchased goes down in price later?

All sales prices are final and Jewelroof does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.

How can I check on the status of my order?

The status of the order can be tracked by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order. Alternatively, you can also track your order using the ‘Track Order’ tool available under the services menu on the website.

Do I need to type my address every time I order?

For registered users, we offer the facility to retrieve saved addresses. For all new customers, a onetime process of providing the address (Shipping address / Billing Address) at the time of registration is needed. Once you have ordered with us, your shipping and billing addresses are saved in your My Account section. While placing any subsequent order, simply enter your email id/ user id and password to use this saved address. You can also login to the My Account section to manage your saved addresses.

What if there is a problem with my purchase?

If there are any problems with the quality of the workmanship of your piece, we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 15 days under our 15 Day Returns Policy. This is applicable for orders delivered within India only.

Do you offer repair of jewellery after purchase?

Yes, we offer repair of jewellery after purchase. Charges for the repair will be minimal and we offer the best service as we know our piece of jewellery much better than anyone else.

I lost my jewellery certificate; can I get a duplicate?

Yes, we can arrange a duplicate for you at an approximate cost of Rs 1500. It will come with copy/duplicate written across the certificate as a watermark. For delivery outside India, we will be charging an additional $ 20 USD as shipping charges.

I am being charged a GST amount on my order. What is GST?

Goods and Service Tax (GST) is an indirect tax levied on the supply of goods and services. GST will have to borne/paid by the ultimate consumer of the product. GST is levied at the rate of 3 % for Jewellery and 0.25 % for Solitaires and Gemstones. The price stated on website is inclusive of taxes.

Can I change the order details I already confirmed?

No, you cannot change the order you have already confirmed; however, you may cancel the order. Kindly go through our Cancellation Policy before you decide to cancel the order. You can change the shipping details provided the product has not been yet shipped to the destination by contacting our Customer Care Team.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order/s (this you can do only if the order has not already been dispatched) and place a new order which contains all the items you require. Please refer our Cancellation Policy before you decide to cancel the order.

In My Account I can see all the items with different status, what does it mean?

This indicates that the item is in process in our workshop or in-transit and will be shipped soon.

What if I have placed a duplicate order?

If you think you might have placed a duplicate order, please contact Jewelroof Customer Care Team within 24 hours at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or sending an email at [email protected] to get the details and we will make sure that everything gets sorted out to your satisfaction.

Can I cancel the order I have confirmed?

You may cancel the order you have confirmed before it is dispatched from our end. If you wish to cancel your order, please call our Customer Support number at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or send us an e-mail at [email protected] along with all the details related to your order number within 24 hours of placing the order. You could also login to your account and cancel your order. For more information, please refer our Cancellation Policy.

Can I change my order for the product which is available instead of cancelling the order (in case the product is ‘Out of Stock’)?

No. You will have to place a new order.

I wish to give my feedback on the product? How do I do so?

Once you are registered as a user with us, you can review any purchased product and also give it a rating of your choice. Your reviews will be posted on the website along with the corresponding products in a short while.

Why was my order cancelled?

Your order may have been cancelled for the following reasons:

* If you had entered an incorrect pincode or address in the billing information. Please ensure that you provide correct details when placing an order. * If you place a Cash on Delivery order for above INR 49,999 your order will not be processed. * If we are unable to process your order due to unforeseen restrictions on manufacturing. In this case, the full amount paid will be refunded to you in the same form of payment.

Can I send a personalized message with the product that I have ordered?

Yes, you surely can! Please email our Customer Care team at [email protected]

What happens if the ring I bought doesn't fit? Can I re-size my Ring?

We understand that knowing your perfect ring size can be a task. Therefore, we provide you the option to get your ring resized for free with us. We offer complimentary ring resizing within 15 days from the date delivered. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. Beyond 15 days from date of delivery, if the design permits, we can resize the ring for a small additional charge. This is applicable for orders within India only.

Please contact our Customer Care Team at [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we will be glad to help you.

Can I take a ring to my local jeweller to have it resized?

Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 15 Day Returns Policy and Exchange and Buyback Policy, because these modifications when done incorrectly, can damage the gems or the strength of the setting.

How should I contact you for queries regarding my order?

For all queries regarding orders you can send an email to [email protected] mentioning your order confirmation number or you can give us a call at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.


Gifting

Planning to buy jewellery as a surprise gift?

We’d love to help you plan your surprise. We can expedite your delivery, or even ship your order to the address you want. Please contact our Customer Care Team on [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat for any special requests.

I want my order to be a gift. How do I go about this?

Once you have decided on the product, click on the ‘Add to Cart' button to proceed to the checkout page. On the checkout page, click on the checkbox mentioning gift instructions and a box will appear wherein you can type a personalised message. Once done, click on the ‘Place Order' button to proceed with the payment.

I am placing an order to gift someone. Will the recipient receive the price tags and invoice?

The value of the order will be mentioned on the external cover for gift packages as well, since it is a mandatory courier regulation as per local laws. We will leave your message or contact details so that the receiver knows whom it comes from. In the event you wish to have a copy of the invoice, you can print invoice by logging to ‘my account’ in ‘order history’ section on www.jewelroof.com.

Can my order be gift packed?

Yes, you can send any of the products available on www.jewelroof.com as gifts to your loved ones. We will deliver your gift in an attractive gift pack at no extra cost. You may also add a personal message to go with your gift. So, whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed. However, you cannot avail COD for such transactions and the payment needs to be made upfront. Contact us on [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat to plan your gift.

Can I send a personalized message with my purchase?

Of course, you can! We will include a dedication card with the words you wish your recipient to receive. Your personalized message will be printed on a distinctive card and delivered along with the gift for free of cost. To send a free gift message with your gift, look for the Gift message text box at the checkout page. You may also send in your request for gift wrapping at [email protected]

Can I have the gift delivered on a particular date?

Yes, you can have the gift delivered on a particular date provided the shipping address is served by our courier company and is within the delivery timelines.

How do I know that my gift has been delivered?

You'll receive an automated email & SMS confirmation as soon as your order is delivered.


Payments

How do I make a payment for a Jewelroof purchase?

Jewelroof offers multiple methods to make payments for your order. You can choose from the following methods of payment when shopping on Jewelroof.com

* Credit card – Pay on our website using any Credit Card
* Debit card – Pay on our website using any Debit Card
* Internet Banking – Pay on our website using your Internet Banking Facility
* Wallet - Pay on our website using any Wallet from the available options
* Demand Draft or Cheque payment – Issue a Cheque or Demand Draft
* Direct Deposit Online – Transfer directly to our Bank account using your NEFT / RTGS Facility after placing an order.
* PayPal – Pay on our website using any Credit Card issued by a bank outside India (international orders).
* Cash on Delivery* – Pay in Cash at the time of delivery. (*applicable only on orders within India valued at Rs. 49,999 and under.)

We provide domestic consumers (In India) the option of offline payments through Cash & Cheque Deposit in our bank account. For arranging offline payments please contact us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] after placing an order request to finalise payment modalities. To help ensure a smooth payment experience, please contact us before making your payment through offline mode of payments.

Please view our Payment Policy for full details

How do I pay using a Credit/Debit card? Is it safe?

We accept VISA, Maestro, American Express, RuPay, Diners Club and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3-digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. Jewelroof and our trusted payment gateways use SSL encryption technology to protect your card information.

How exactly does the online payment method work?

During the process of placing your order, if you choose an online method of payment, you will be given the option of selecting a payment gateway. The choice will be between CCAvenue & PayPal. Any buyer using an Indian issued Credit/Debit card or Net Banking facility made available by their bank in India must use CCAvenue as their payment gateway. CCAvenue provides a payment solution for all our members using Indian payment options to make their purchase. On the other hand, any buyer using International Payment Options like a Credit Card issued by a bank outside India, must use PayPal to make their payment.

The debit or credit card details that you provide on the payment gateway page will be authorized by the bank or debit/ Credit Card Company. After we receive the authorization, we finalize your order. You will know instantly if your credit card is accepted.

Can you show me examples to help me understand which payment gateway I should choose?

Sure! The following examples will make it easier for you to choose the correct payment gateway:

* The option to pay through PayPal has been given for the sole purpose of processing international payment options. E.g.: If a Credit Card issued by Bank of America is being used to pay your billed amount then you must select PayPal as your payment gateway. Whether you are residing in India or abroad, your payment option is an international one. PayPal is thus the correct payment gateway for you.

* The option of using CCAVENUE has been given for the sole purpose of processing Indian payment options. E.g.: If an International Credit/Debit card issued by ICICI Bank is used to pay your billed amount, then you must select CCAvenue as your payment gateway. Whether you are residing in India or any other country, as your payment option is Indian, CCAvenue is the correct payment gateway for you.

Can I make a purchase by using my friends or relatives debit / credit card?

No. Under no circumstances may you make a purchase by using your friends or relatives debit / credit card. The debit / credit card must be in your name.

What may be the reasons to refuse my credit card?

Debit and credit card companies refuse authorization of debit / credit cards for a specific number of reasons, including:

* The card number entered is not a valid number (often the result of a typo)
* The card does not have enough credit balance left to pay for the order.
* The billing address entered in the order form does not exactly match the address in your card statement (also sometimes the result of a typo)
* The expiration date of the credit card is not entered correctly (also sometimes the result of a typographical error)

Please contact your debit/ credit card issuing bank for any clarifications.

How do I know that my online payment is successful?

At Jewelroof.com, we have tied up with reputable payment gateways with strict processes and guidelines to ensure that your online shopping experience is safe, secure & hassle-free.

Once your payment has been successfully accepted for the order piece you have selected through our website, you will receive a “Transaction Successful” message on the website along with a Transaction ID. Jewelroof.com will also provide you with an ORDER ID once your payment is successfully verified. You will receive an email confirmation of the same. If due to any reasons, you are not sure about the transaction, please do not worry. You can contact our customer Care team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or via email at [email protected] to verify if the transaction has been completed successfully or not. In the event you receive a message from your card (Credit or Debit) issuing bank that the payment was debited from your card, but you did not receive any Transaction ID (or) Order ID, please contact our customer Care team to verify the same. If the transaction was not successful, you can contact your card (Credit or Debit) issuing bank & payment will be automatically reversed.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you may check with your bank as to the reason for failure. For any further queries please feel free to contact Jewelroof Customer Care Team.

My transaction failed but money was deducted from my account. What do I do?

Please get in touch with your credit / debit card company to validate if the payment was credited to Jewelroof.com. If no, claim for a refund from the credit/debit card company. If yes, please call our Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or via email at [email protected] and we would initiate a refund immediately.

Do international transactions carry any additional charges?

All international transactions on our website are executed through PayPal. Also, International buyers should note that often multiple currency conversions by international payment gateways can lead to minor variations in their billed amount. This in no way benefits us as we receive only the billed invoice value.

How does Jewelroof.com prevent credit & debit card frauds?

We understand the importance of monitoring and detecting fraud card transactions on a continuous basis. We have an internal risk team which along with our online payment partners track all the transactions for suspicious activity. We verify the order details, including the transaction payment with all our customers as a precautionary measure. In cases when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

* Edit or add new shipping or billing address.
* During your next purchase, simply 'unselect' the option 'remember my payment details' on the payment page.

Are any EMI (Equated Monthly Instalment) options available for my purchase?

Certain credit card companies provide EMI facility. This option will be available for selection during the payment process.

Am I allowed to change the mode of payment?

No. Once you have made the payment, you cannot change to another mode.

What is Cash on Delivery (COD)?

In case, if you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

How does COD work?

You place an order for your favourite jewellery on Jewelroof.com. Check for COD facility by entering your area pin-code in the text box. The maximum order value for a cash on delivery (COD) payment varies for different pin codes. Choose COD option if available and complete the order placement. You pay the complete amount in cash to the courier once the product is delivered to you. Please remember, it is strictly a cash-only payment method and payment through cheque, demand draft or any other means will not be accepted by the courier. Foreign currency cannot be used to make a COD payment. Only Indian Rupees (INR) accepted.

Jewelroof.com offers a Cash on Delivery option for all orders upto 49,999*.

*If you do not see a COD option on your payment page, this may be due to one of the following reasons:

* Your order value may be over Rs. 49,999.
* Our courier partners may not support a Cash on Delivery option to your delivery pin-code address.

Is Cash on Delivery (COD) available for customers outside India?

No, currently COD is available only for customers residing in India.

Is COD option available for all jewellery?

The COD option is available for Jewellery, Solitaires and Gemstones for an order value under Rs. 49,999. Gold and Silver Coins (including customised coins) and Gift Cards are not available under COD mode of Payment.

Is Cash on Delivery (COD) available for my location (pincode)?

Please key in your pin code on the product detailed page to determine if the COD shipment is possible in your location. For security reasons, Jewelroof currently offer COD in limited pin codes with valid street addresses only. This is based on current coverage of courier partners for COD and business feasibility. If your pin code is not in this list, then you will not be able to place the order on COD and will be prompted to make payment using Credit Card / Debit Card / Online Bank Transfer for your order. We continuously work with our courier partners to expand the COD network and keep updating the serviceable COD list as and when more pin codes are added.

Please call our customer support at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we would be glad to help you with any question you may have regarding COD.

Why is COD option not available for my location?

Our COD facility is limited by the reach of courier companies. Once you enter your pin code while ordering, you can check for the availability. If your location is not supported by the COD service, please choose another payment option.

Is there any additional charge for the COD shipment?

No, our COD service is done at no extra cost.

Is there any limit on COD shipments?

As per government regulations, COD orders are allowed up to INR 49,999/- only.

Can I place as many orders as I wish by way of COD?

Yes, as per government regulations up to a maximum of INR 49,999/-. Also, if it exceeds INR 49,999/- you could place the orders independently.

How long will it take for me to receive the product through COD?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. Ready to ship products will be delivered to your address within 2 to 15 business days. The rest of our products are 'Made to Order' and it takes us 2 to 25 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. You can find out how long we will need to deliver your order in every product detailed page.

Most courier companies will call you before coming over to deliver the item. Some important points to ensure that your COD transaction goes smoothly.

* Please ensure that the mobile number you provide for the Cash on Delivery payment is always available and answered.
* It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster.
* Please be available at the designated address with the complete cash as payment for the item purchased.
* Kindly keep the change ready for hassle free delivery.

Please note:

Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Business days mentioned do not include Sundays and festive holidays.

Will I be allowed to open the parcel before I pay the courier?

You can open the parcel after paying the courier agent. All products at Jewelroof are shipped in tamper proof packing material that guarantees you safe delivery. In case the tamper seal is broken, please DO NOT accept the shipment from the courier agent.

Can I return the order to the courier agent and take my cash back from him?

The courier agent is not authorized to accept the opened product and return your cash. In the unlikely event, if you are unhappy with the order, please go through our site's Return Policy or you may call our Customer Care team to claim refund, if applicable. The refund can be transferred to your bank account or we can dispatch a Cheque / Demand Draft to the address the item was delivered to within 5-15 working days. Please get in touch with our Customer Care Team for more information.

Will I get a receipt for the Cash I pay to the courier?

All shipments will have an invoice which is equivalent to the receipt for the money you paid to the courier agent.

Can I do part payment with COD?

We do not accept part payments on COD orders.

What will happen if I don't pay at the door and refuse the order?

The entire premise of offering COD is that customers are honest and they really liked what they ordered on the website. Misuse of the facility would lead to disablement of this payment option for your future orders. However, we do consider the genuine reasons of refusal, subjected to the whole and sole discretion of Jewelroof.com.

What are offline payments and are there any additional charges for it?

We provide free offline payment facility to our customers in which you can make the payment via a cheque or demand draft.

You can make the DD or Cheque in favour of ‘R S BAFNA JEWELLERS’ Payable at JALGAON and send it to us at our registered address:

JEWELROOF.COM
c/o R S BAFNA JEWELLERS
1697/1A, 1st FLOOR, NAYANTARA-2,
BHAVANI PETH, JALGAON – 425001,
MAHARASHTRA INDIA

In case of cheque payments, orders will be processed only after clearance of the cheque. We will process your order upon receiving your payment.

Enclose a covering letter with the details of your Order Number (product, style no., description), Shipping Address, Phone Number and Email Address. Kindly also send us an email informing us that you have sent your DD/Cheque. It will help us process your order a lot quickly.

Are there any restrictions on the Offline Payment modes?

Yes! Due to the problem of managing and tracking offline payments, we have placed certain restrictions on this mode of payment.

* Cash or Cheque deposit for any order has to be completed as one single payment. You cannot make payment through multiple cheques or cash deposits. Such multiple payments will not be accounted as payment made against your order and any charges and/or penalties incurred to reverse such payments will be payable by the buyer.
* Any cheque payment made must be made from the bank account of the person from whose registered account the order has been placed on www.jewelroof.com

How do I order by Cheque/DD/NEFT?

Once you decide on the product, click on the ‘Add to Cart’ and then 'Proceed to Pay' option. From the payment options select Offline Payment - Cheque/DD/NEFT. The required bank details (Including bank name, account number, beneficiary name and so on) are displayed and the amount will then have to be transferred. Once Jewelroof.com receives the payment, the order will be processed.

How do I know whether you have received the cheque / demand draft for the order I had placed?

We send a confirmation email to the email ID provided by you. If you haven’t received an email, please inform us mentioning the POD (Proof of Delivery) details of the courier through which you’ve sent the Cheque / Demand Draft. Our customer Care team will help you to resolve the issue.

How long will it take to get Cheque or Demand Draft cleared?

It would normally take 1-3 working days.

How can I cancel my order in case it is placed via off-line mode?

You need to immediately contact our customer care team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or via email at [email protected] with order details. Kindly note, that the orders can only be cancelled if not shipped. Once the order is shipped, no cancellations will be accepted.


Shipping

What is the difference between billing address and shipping address?

Shipping is the process of Manufacturing, Packing and Dispatching of your Jewellery from our manufacturing unit or head office. The address where your orders are delivered is called the Shipping Address.

Delivery is the time taken for your Jewellery to reach you once it has been dispatched on our end. The address where you receive your Invoice is called Billing Address. And yes, you can give different addresses according to your convenience.

What packaging will my order be shipped in?

Your jewellery will arrive in exclusive Jewelroof gift boxes. We will put these boxes in a luxurious signature tin box, bubble wrapped and sealed, placed in corrugated and tamper proof packaging.

The package set will include a beautiful display box, original invoice, certificate for each jewel purchased, a fact sheet on how to take care of your jewellery and a free jewellery cleaning cloth.

Should you need to get you jewellery gift-wrapped, please do let us know. We will be happy to do the same at zero cost.

Kindly note: The packaging and dispatch of all products from Jewelroof shipping centre has been recorded by dedicated cameras and archived. This has been designed for security reasons, to protect the interest of the buyer and Jewelroof. If the packaging has been tampered with, please do not accept the shipment.

How much does it cost me to have a Jewelroof product shipped and delivered to my home?

Jewelroof provides free shipping on all items within India.

As for international shipments, the cost of shipping varies with the country being shipped to. We charge a standard rate of shipping & insurance for the 25 countries, which comprise our default coverage area. If your country falls outside our coverage area, please contact us either before or after placing your order. We will try and give you a customised quotation for the shipping & insurance charges to your selected destination. For further information, please see the International Shipping section.

Do you ship to my location (Pincode)?

Please key in your pin code on the product detail page to determine if the shipment is possible in your location. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed. If you need more information on this, you can always get in touch with the Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

Jewelroof does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on:

* Legal restrictions, if any, in shipping particular products to your location
* The availability of reliable courier partners in your location

Please get in touch with our customer care team and we will be happy to assist you.

Can I change my shipping address after I have place an order?

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Care team at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat for assistance.

For orders that are dispatched, we will be able to reship it to your new address as soon as the consignment is returned back to us. Approximately, a week’s time will be enough to reship the product.

However, for international deliveries, will not be able to reship the product to your new address, in case you have not updated the address before the jewellery is ready for dispatch.

How long will it take to ship and deliver my order?

For your convenience, an estimated ‘Ships By’ date is mentioned on the product details page. Our delivery date depends on the product selected as well as the shipping address provided by you. Ready to ship products will be delivered to your address within 2 to 15 business days. ‘Made to Order’ products take 2 to 25 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. If you have a customized order, this time could vary. While we always try to ship our products by the ‘Ships By’ date, sometimes certain contingencies can cause minor variations in the shipping date. Once the goods are dispatched, an email will be sent having the tracking number of the shipment. Also, we will keep you informed as to when it will be delivered to you within this time frame. Express delivery is also possible for select products. Call our Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] to know more.

While International delivery times vary from country to country, in our experience delivery is completed approximately within 5 -20 days from the date of dispatch. For further information, please see the International Shipping section.

Please note:

* Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
* Business days mentioned do not include Sundays and festive holidays.

Can invoice not be a part of the shipment for delivery?

We do not ship any product without invoice because of intrastate and interstate requirement. (Document mandatory for goods transfer from one place to another).

Are there any additional charges on international shipping?

The shipping charges may vary from product to product, depending upon the country to which it is getting delivered to. You can find the details while ordering the product online. For International orders, please see the International Shipping section.

Which countries are currently catered by Jewelroof?

We deliver to some of the major countries outside India. For list of the countries covered, please see the International Shipping section.

Is it possible to receive shipment on holidays?

Delivery dates of your order depends on various factors like your location, date of dispatch and logistic company. Call our Customer Care Team to discuss the possibility of delivery on a date of your choice.

How will I know when my order is shipped?

You will receive an auto-generated email or SMS from us with details of the item which has been shipped along with the tracking details. You can also check your order status by logging on www.jewelroof.com

How do I track my order after shipping?

Once your order is shipped, you will receive the order ID along with the shipment tracking number via email and SMS from Jewelroof. You can track your order either through the respective Courier Service website (using the tracking ID) or by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order. Alternatively, you can also track your order using the ‘Track Order’ tool available under the services menu on the website.

Can I ship to more than one address?

We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Is in-store pickup available for items purchased on Jewelroof.com?

For our customers based in Jalgaon Maharashtra, you may pick up any order you may have placed on our website from our Jewelroof store located at Bhavani Peth Jalgaon, Maharashtra India.

Once the product is ready, a team member from Jewelroof will send a pickup notification email or give a call on the number made while placing an order and ask if the product should be delivered to you or if you will pick it up from our store. This service is however only applicable to our customers from Jalgaon Maharashtra.

For customers outside Jalgaon Maharashtra, our courier partners will deliver your product to you free of cost and fully insured.

What should I bring to the store when I pick up an item I purchased online?

Please make sure you have:

1. A copy of your in-store pickup notification email.
2. A valid form of identification.

If you send someone else, or a courier service, to pick up the item on your behalf, please ensure that they have a copy of your in-store pickup notification email along with their own *valid form of identification.

*Valid forms of identification include:

* Driver’s License
* Passport
* Aadhaar Card (Unique Identification Card)

Will I be liable for my jewellery order while it is being shipped?

No. We fully insure each order all the way to you. This means that when your order is in transit to you, shipment is always risk-free. For added security, it's our policy that a signature is required for all Jewelroof orders, regardless of any signature waivers you may have with any logistics provider.


Delivery

How will the delivery be done?

We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.jewelroof.com is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep. We have partnered with reputed courier companies like Blue Dart, BVC, and EMS (Speed Post) to ensure your product reaches safely to you.

Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused. Call us to check how we can help you in this scenario.

For International orders, please see the International Shipping section.

What measures does Jewelroof take to ensure that the consignment reaches safely?

We at Jewelroof take every precaution to ensure that jewellery you ordered reaches you in perfect condition. Our products will be shipped through the best of the courier companies like Blue Dart, BVC or Speed Post and delivered at your doorstep. You will be able to track your order and receive continuous customer support whenever required. The delivery boxes will come with tamper proof packing, making your purchase completely secure.

We take extra care in shipping jewellery since it’s a high value item. Thus, each and every order delivery is transit insured to make sure that your perfect piece reaches you safely. This means your shipment is risk-free and 100% safe.

It is important that the authorized person accepts the package and only receives it if it is sealed and not tampered with. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and call our customer care team on +91 257 2223337 at the time of delivery.

Kindly note: The packaging and dispatch of all products from Jewelroof shipping centre has been recorded by dedicated cameras and archived. This has been designed for security reasons, to protect the interest of the buyer and Jewelroof. If the packaging has been tampered with, please do not accept the shipment.

Does Jewelroof deliver internationally?

Yes, we do! We ship to 25 countries spread all over the globe. If you are not located in the countries that we ship to, don’t worry. Simply write in to us before or after placing your order to check if your country can be serviced. If our logistics partners are able to deliver to you, we will send a special quotation to you for the amount you will be charged for delivery to your address. If you choose to place your order before confirming delivery coverage & charges with us, your order will be shown as pending in the ‘My Orders’ section on your account details page. Once we update your order with the customised shipping & insurance charges you will have the option of completing your order by making the payment.

For more information, please see the International Shipping section.

Should I take any precautions as an International buyer?

Please note that we are not responsible for any charges, duties and taxes that might be applicable/payable on the goods entering your country. Thus, it is better for you to research levies and procedures that might be applicable to the goods being shipped to your country before placing your order. As the seller we bear no responsibility for any such charges, contingencies or technicalities.

Can you arrange for the delivery of a product which is available in the retail store but not available online?

Yes, we can arrange for it. If you need more information on this, you can always get in touch with the Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

Is there any hidden or addition cost to deliver the product to home anywhere in India?

No, there is no hidden charges or additional cost. We provide free shipping on all items within India.

Can I get a package delivered in India even if I stay at an international location?

Yes, we have this provision with us. However, you need to provide the identity of a person (who will also receive the order) having a valid identity issued by Central or State Government of India. Refer to the “Shipping and Delivery” Policy for more information.

Will I know the exact date and time when courier will come to deliver my order?

You will receive an email and SMS intimation once your order is shipped from our fulfilment center. Delivery will depend upon your city of shipment and can range from 2-15 days. The courier may / may not call you when your order has reached your city and is about to be delivered. Courier delivery teams typically deliver orders between 9am - 6pm, Monday to Saturday. We highly recommend that you be available at the address given to accept the order. The courier agent cannot deliver the order to the security personnel at your building / housing society. In the event you want to have the ordered delivered to your work address, then it is best you give your work address for delivery. Very often a non-delivery happens because of lack of co-ordination at the last mile. We advise you to give correct and as many contact details as possible to avoid co-ordination failure and non-delivery of your order(s). In case you need help or want to provide more information to ensure smooth delivery, please feel free to call our Customer Care Team and we will be happy to help you.

Can the Delivery be quicker than your estimated time?

You can contact our customer care executive before placing order and we will let you know if we can process your order quicker. We cannot assure that we can make the delivery as per your request but can certainly try for it. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website. Please contact us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] in such cases.

I am going out of town. Can you expedite my order delivery?

We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Care team and we will try our best to meet it. However, we cannot guarantee that it can be expedited. If you require your product on priority, we request you to see our exquisite range of Ready to Ship items.

What if I am unavailable when the product is being delivered?

In case you are not available at the time of delivery, not to worry. The courier company will attempt twice to deliver the package and may leave a delivery card for you to contact them in order to re-arrange delivery. In case of the third failed attempt, the package will be returned to the company. In such a case you will have to pay all costs for re-shipment and handling. However, we request you to plan your purchase and coordinate with the courier team, so that product gets delivered at the right time.

For your protection, all orders require your/consignee’s signature upon delivery. The delivery is completed after obtaining proper identification from the person receiving the product.

To ensure that your courier reaches you smoothly. One should share:

* A valid mobile number or landline number.
* Alternate phone numbers.
* Correct address and landmark. This will help the logistics company locate you easily and complete the process faster.

International delivery follows standard industry protocols.

If I am out of town during the time of delivery of product, will it be delivered to my family members?

In order to ensure that the products do not miss in transit, we inform the courier service to deliver the product only to person who has initiated the receipt of product. However, the delivery person may call you before the delivery to ensure the timing and your presence. You can instruct him on the details of the recipient of the courier. We request you to plan and coordinate your purchase so that you receive the product without any problem.

Do I have to sign for the parcel personally, or can someone else sign for it?

Due to the high value of the goods that we sell and in the interest of our customers, we require proof of delivery for all orders. This is to ensure additional security and hence it is imperative that the customer who has made the purchase sign for the package. People in your household can sign for the parcel; but they will be asked for some proof of identification. Hence, we are unable to authorize packages to be delivered without a signature and proof of ID.

Do you need any proof of identity when accepting the delivery?

To ensure the product reaches you safely, the registered recipient must provide one of the following documents:

* Ration Card (should be issued in the name of the customer/recipient in the case of a gift)
* Permanent Account Number (PAN) Card
* Driver’s License
* Voters Identification Card
* Passport
* Aadhaar Card (Unique Identification Card)

You would also need to sign on a form after delivery.

What do I do if I have not received my order yet?

Once your order is shipped, you will receive the order ID along with the shipment tracking number via email and SMS from Jewelroof. You can track your order either through the respective Courier Service website (using the tracking ID) or by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order. Alternatively, you can also track your order using the ‘Track Order’ tool available under the services menu on the website.

It is our endeavour to deliver products on time. Barring remote areas and unforeseen circumstances delivery all over India is completed within the stipulated time, sometimes even less. While we try to be as accurate as possible, but due to factors outside our control all delivery schedules are estimates and are open to minor variations. We regret the inconvenience caused.

If you are not happy with the information, please contact our Customer Care number at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or send us an e-mail at [email protected] and we would be glad to assist you.

What happens if my order is lost in transit?

Jewelroof offers free insurance on all purchases, during transit, so that your purchase is 100% safe. Though it would be rare that a product is lost in transit, should this happen we will re-ship the product to you without any additional cost or refund your money based on your request. The complete responsibility of the order rests on our shoulder till we deliver the product safely in your hands. You can rest be assured that the product you have ordered and paid for, will come to you by all means.

Are there any extra charges like GST, Duties and Taxes to be paid at the time of delivery?

Absolutely not. The price that you see on our website is the final price you have to pay. This price includes all applicable Taxes and Duties. You will be provided with a Tax invoice along with your order.

For International orders and shipments, local taxes, duties and surcharges will be applicable as per your country's regulations and will be borne by the customer.

I received my order in a tampered state. What should I do?

Customers are requested not to accept any package in a tampered / damaged state. In such a situation, you can open it and check the quantity. In case you are still not satisfied, call us on +91 257 2223337 or send an email to [email protected] detailing the order and contact details. One of our customer care team executive will contact you as soon as possible and guide you further.

What should I be doing if the product that has been delivered to me is in a defective/damaged condition or a wrong product(s)?

If there are any problems with the quality of the workmanship of your jewellery or it is not the product you ordered, we'll change it free of charge and pay the shipping too. In such events, you are required to return the product in an unused condition with its original packing alongwith its original tags, invoice and certificates so that the refund can be initiated. You can reach our Customer Care team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or send us an email at [email protected] within 24 hours to report the incident. For more details, you can go through our ‘Cancellation Policy’.


15 Day Returns

What if I don’t like the jewellery I ordered?

In case you have a change of heart and wish to Return or Exchange your product within 15 days, we’ll happily exchange it for an alternative product or offer you a full 100% refund for the return as per our 15 Day Returns Policy.

What is your 15 Day Returns Policy?

Our 15 Day Returns Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 15 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition without damage and with the original security tag, label, invoice, certificates and packaging. This is, however, applicable for orders within India only.

For International orders, please see the International Shipping section.

Will you withhold some shipping charges when I return the product within 15 days?

Will you withhold some shipping charges when I return the product within 15 days?

If I return the purchased product under 15 Day Returns Policy, will the GST amount charged be refunded?

Yes. If you return the product under 15 Day Returns Policy, the applicable GST amount will also be refunded to your account.

Will I have to pay for shipping the product back to you?

We offer one-time FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or returns for all products within the 15 Day Returns Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.

This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.

What is the procedure for packing the return shipment?

The process for RETURN and EXCHANGE of the purchased product on Jewelroof is designed as simple and as friendly as possible. Should you decide to return, we’ll be happy to help you with the process. Kindly refer our ‘Process for Returns’ section under the services menu on Jewelroof.com

If you have any questions about our return procedure, you can either get in touch with our Customer Care Team by emailing us at [email protected] or calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we’ll be happy to assist you.

How long will it take Jewelroof to process my merchandise return?

On an average, about 5-7 business days from the time we receive your item at our Jewelroof head office.

Will Jewelroof update me during the return process?

Yes. Once your package arrives at Jewelroof head office, you'll receive an e-mail from us alerting you that your return has been received. It takes 5-7 business days before you receive an e-mail alerting you that your return is being processed. For an exchange towards a new product, we'll send you an e-mail with a shipping confirmation on the day it ships.

What if I would like to return the jewellery I ordered and I am unable to find the certificate?

If you are unable to find original certificate, call us and we'll give you a quote for the exact price of the replacement. However, your refund; if you return the ring without the certificate, will be reduced by Rs. 500 or more depending on the certificate replacement cost.

Can I exchange any of my products after 15 days of purchase on your website?

We understand that styles and designs change with time, that's why we offer a Lifetime Exchange Policy. Under this policy, you can exchange your Jewelroof product anytime in the future for another product at an attractive exchange price. You can always own the latest and best product on our catalogue with this service.


Exchange & Buyback

What is Lifetime Exchange and Buy-Back Policy?

We understand that styles and designs change with time, that's why we offer a Lifetime Exchange Policy. Under this policy, you can exchange your Jewelroof product anytime in the future for another product at an attractive exchange price. You can always own the latest and best product on our catalogue with this service.

Jewelroof offers a Lifetime Buyback Guarantee. All the products sold by Jewelroof come with a Lifetime Guarantee and an assurance to each customer that their money’s worth is guaranteed. We feature this service for your exclusive convenience.

Are there any charges for shipping the product under Exchange and Buyback Policy?

Jewelroof shall arrange for the return shipment of the product. All shipping and insurance charges incurred by Jewelroof for returns under Exchange and Buyback Policy shall be borne by the customer. If we are unable to co-ordinate a pickup at your pincode, please use a trusted courier service that is safe to ship high-value items and also allows you to track your parcel.

What are the terms and conditions for the Lifetime Exchange and Buy-Back Policy?

Kindly refer Jewelroof’s lifetime ‘Exchange and Buyback Policy’ for details.

If you have any questions regarding any of our policies, you can either get in touch with our Customer Care Team by emailing us at [email protected] or Calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we’ll be happy to assist you.

Can I avail an exchange or buyback for the jewellery bought on Jewelroof.com at any of its offline stores?

Surely! Except Gift Cards, all products purchased on www.jewelroof.com including Gold Coins, Silver Coins and Customized Jewellery which includes made to order pieces, special ring sizes, customized designs or pieces with personalized engraving, manufactured or ordered in line with specific instructions from you can be exchanged or buyback at the brand's retail stores (R S Bafna Jewellers) in India. In store exchange and buyback policy will be applicable for store returns. The prevailing rate of that of the store is applicable at the time of exchange or buyback and will be considered as the benchmark rate. Exchange or Buyback shall be subject to verification of original product as per the standard purity norms and at the discretion of R S BAFNA JEWELLERS.

Can I return merchandise purchased at local stores online?

No. Since each store controls their own inventory, please return your items to the store where you purchased them. We can only accept returns for merchandise ordered through www.jewelroof.com.

Do you provide repair/resizing for jewellery bought from you?

At Jewelroof, we offer a complimentary service for one year for jewellery purchased from us. However, we cannot warranty any stones that we did not furnish. Our warranty is valid only at Jewelroof. Improper repair of warranty service performed by someone other than Jewelroof will void this warranty.

What is included in the complimentary service?

Every product purchased from Jewelroof includes free polishing of jewellery and replacement against any manufacturing defects.

What is not included in the complimentary service?

The complimentary service doesn’t include the cost of replacement of missing gemstones/diamonds due to any wear and tear.

How can I send a product for repair/service to Jewelroof?

You could call our customer Care Team at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] and we would be glad to assist you with the procedures.

Who will bear the cost of shipping when I send a product for repair/service?

The cost of the courier will have to be borne by the customer for both way shipping.


Refund

How will I get my refunds, if any?

Any refunds due by Jewelroof.com to you shall be made as per Jewelroof’s Refund Policy.

If you have any questions regarding any of our policies, you can either get in touch with our Customer Care Team by emailing us at [email protected] or Calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we’ll be happy to assist you.

What is the money back policy on international orders?

In case of international orders, we do not currently accept any returns, exchanges or buybacks on the product(s).

When should I expect to receive my return credit?

All Refunds will be processed within 2-15 working days. From there, processing time may vary depending on your credit card company's funds transfer policy.

I was supposed to receive refunds by now, but I have not. what do I do?

We always keep our customers updated on the status of the refund. In case the refund is not received within 2-15 workings days, you can either get in touch with our Customer Care Team by emailing us at [email protected] or Calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we will investigate and resolve this issue as a matter of urgency.


Products

Diamonds

What do I look for in a quality of a Diamond?

When you evaluate a Diamond, check for the four ‘C’s – cut, colour, clarity & carat weight. You need to follow these primary guidelines carefully for the above characteristics to determine the value of a Diamond. We suggest you add a fifth ‘C’ – confidence in your Jeweller, only an experienced & reliable jeweller like Jewelroof.com will guide & help you select a quality diamond.

Which shape gives me the greatest value for my money?

Round brilliant diamond has the most brilliance, hides defects and yellow tints and is considered the best. While fancy shaped diamonds look more elegant in larger sizes and tend to appear even larger than they are by virtue of their shape, the choice of shape is also governed by the shape of the hand and Diamond Colour and Diamond Clarity.

Is the shape of diamond the same as cut?

No. They are different. The real "cut" as it is referred to deals with the quality of the final product in terms of its maximising the return of light. Four shapes of diamonds are the most popular: Round (or brilliant), Emerald, Marquise and Pear.

Are any of your diamonds laser treated, clarity and colour enhanced, or modified in any way?

At Jewelroof, we only sell diamonds that are 100% natural and untreated. Our International diamond certification provided with each diamond jewellery purchased is testimonial to the fact.

Is it important that my Jewellery should be accompanied with a certificate?

Today, there are artificial diamonds and treatments used to enhance the colour and clarity of diamonds. Treatments have become so sophisticated that even your diamond dealer/retailer will not be able to detect them without advanced laboratory equipment.

Buying with a certificate from a recognized authority such as the GIA, DGLA or IGI means that your diamond has the credentials to be recognized worldwide as a valuable item. Resale values of diamonds drop drastically when unaccompanied by a certificate. Also, a certificate makes you sure about the authenticity and purity of your diamond and thus safeguards your purchase.

Does all Jewelroof diamond jewellery come accompanied with a certificate?

All diamonds used in our jewellery are accompanied by their original and unique diamond certificate. Certification for items in our 'Diamond Jewellery Collection' depends on the size and quantity of the diamonds contained in the item. We do, of course assure that all our diamonds are real, natural and "conflict-free".

What is the shape of diamond used in an engagement ring?

The most common is the round brilliant cut. It reflects more light back from the table, accounting for the beauty of the diamond. Some prefer the pear or marquise. The emerald cut is less common in sizes less than 1 carat. The value of the stone is affected in some cases by shape. Shapes other than round is called “Fancies.”

Why buying Solitaires on Jewelroof.com, is considered a preferred choice for many customers?

Jewelroof.com is a preferred choice for many customers who prefer buying solitaires online because,

* Wide Range of Certified Solitaires: Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).
* No Middle Men: We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.
* Transparency: From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.
* Conflict Free Diamonds that are Responsibly Sourced: Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At Jewelroof we believe in being just and ethical about our diamonds and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.
* Low Inventory Costs: One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!

How can I make sure the diamonds I receive are genuine and actually the diamonds I ordered?

At Jewelroof, we ship every solitaire and diamond jewellery product with an independent GIA, DGLA or IGI lab report. This report can be examined by a qualified gemmologist and compared against the unique characteristics of your diamond.

Is it possible to have the certificate number 'engraved' onto the diamond?

Each GIA and IGI certified diamond of 0.30 carat and above in size has its unique certificate number microscopically laser inscribed into its girdle, meaning that there can never be any doubt that the diamond and certificate are one of the same. Jewelroof also offers this service on other certified diamonds as well at the point of valuation. It is not possible to see this inscription with the naked eye and extremely difficult to see even with a 10x magnifying loupe.

How do I choose the largest diamond within my budget?

Use the search option on Jewelroof.com that searches for loose diamonds and fill in your preferred budget details. You will get a range of stones that you can sort by size. Alternately, you can first enter the size of diamond you were considering (in case you do not want to buy anything less than a carat, for instance).

What is a Cubic Zirconia (CZ)?

Cubic Zirconia stones are man-made diamond simulants with optical characteristics very close to natural diamonds. On the Mohs scale of 1-10 for hardness, a CZ is 8.5 - 8.9, while a diamond is 10. Sand or dirt will not scratch a CZ or a diamond, but CZs and diamonds will both scratch glass. A CZ weighs more than a diamond, and this is a principal way to tell them apart.

What are "synthetic" diamonds?

Real diamonds have been created naturally through intense levels of heat and pressure deep within the ground. All natural diamonds are thought to be between 70 million and 3 billion years old. They are mined, cut and polished by highly skilled craftsmen and are not otherwise tampered with.

‘Synthetic’ or 'cultured' diamonds are created in the laboratory. All ‘synthetic’ or 'cultured' diamonds must legally be declared as such. Jewelroof offers only are real and natural diamonds.

Platinum

What is Platinum?

Platinum is a noble metal, like Gold & Silver. It is used in jewellery-making at Jewelroof. Platinum has some very unique properties that make it ideal for jewellery making.

* Platinum is the least reactive of all the noble metals used in jewellery. It does not cause any allergies or body reactions.
* Platinum is upto 50% stronger and harder than gold which makes it highly resistant to wear & tear. Weight loss over time is minimal.
* Platinum is naturally greyish-white, does not tarnish & remains retains its natural colour always.

What is the difference between platinum, white gold & silver?

Platinum, White Gold & Silver are 3 different metals.

* Platinum is the rarest & the most precious of the 3. Platinum (Pt 950) is currently around 50% more expensive than Gold. It is naturally white & resistant to tarnish. At Jewelroof we use Pt 950 authorized by the Platinum Guild International (PGI).
* White Gold is an alloy of Gold, White in colour, it has all the properties of Gold because inherently it is Gold. We have a good collection of diamond jewellery made in White Gold.
* Silver is the cheapest of the 3 metals. Currently Silver is around 2.5% the price of Gold & just 1.67% the price of Platinum. At Jewelroof we make jewellery in silver only on order.

Key Differences:

1. They are different metals.
2. Platinum is about 40% denser than white gold, much more stronger and heavier.
3. Platinum is 30 times rarer than gold.
4. Platinum does not lose metal when scratched, the metal is only displaced. Effectively your net platinum weight will not change over time, due to scratching.
5. White Gold is an alloy of gold with nickel & silver & it will lose its white look over time to give you a yellowish white creamy colour look. Actually, white gold is never pure white, it is creamy in colour, it looks sparkling white due to the rhodium plating on new jewellery.
6. Some customers are allergic to Nickel and hence allergic to white gold. We recommend Platinum as the preferred white metal for customers who are allergic to white gold.
7. We craft platinum jewellery in Pt 950 only, i.e. 95% Platinum which is a much higher purity than even 22K Gold, which is only 91.6% pure. White gold is an alloy of gold with gold purity of 75% or less (18K White Gold has 75% purity, 14K White Gold has 58.5% purity and 9K White Gold has 37.5% purity.)

Should I get my diamond set in platinum or gold?

A platinum setting will usually work best with a diamond, though it is usually a little more expensive. Because platinum is a stronger metal, your diamond will be safer under a platinum setting. If you have a very clean, good diamond, then the platinum can make it stand out. Yet, in the same situation, if you had a gold setting, the gold might make the diamond look more yellow than it really is, which is not desirable. If you are looking at grades D-G and IF - VVS2, platinum may be a better choice.

Are gemstones like rubies and sapphires secure in platinum?

Pt 950 is the purity mark of Platinum. It means that the Platinum Purity in the jewellery is 95%. At Jewelroof, all platinum jewellery is made in 95% pure platinum only. And, every piece is hallmarked with Pt 950 & accompanied by a certificate of authenticity verifying the same.

We have a three-layer security for our products.

1. All platinum jewelry by Jewelroof is hallmarked for Pt 950 (the platinum purity mark for 95% pure platinum)
2. Each piece of platinum jewelry has a unique identification number that is engraved on it. That UID helps us to uniquely identify that product.
3. This UID is also mentioned on the certificate so that you can verify that the certificate is for this particular piece of platinum jewelry.

Will platinum jewellery scratch?

All precious metals scratch, and platinum is no exception. It is unique in that the metal is only displaced, not lost. Have your platinum jewellery polished if you are interested in maintaining a high shine.

Gemstones

What is the difference between natural and lab-created stones?

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum colour.

Are the gemstones used in your jewellery natural or synthetic?

We use both natural and synthetic gemstones and the same is mentioned in the description page of the particular item. The pricing is based accordingly.

Pearls

Do pearls come in different colours?

Yes, there are several different colours of pearls including black, grey, brown and purple. While white is the most popular, the other colours are also either naturally occurring or cultured.

Do pearls come in different shapes?

Yes, contrary to popular perception pearls occur in various different shapes including drop, baroque, button and round. In fact, round pearls are a rarity in the world of natural pearls.

Are all pearls used in jewellery naturally occurring?

Naturally occurring pearls are a rarity and have always been so owing to the long process of creation. However, nowadays the most commonly used pearls in jewellery are cultured pearls. They are artificially cultivated in large quantities by pearl harvesters.

Are black pearls and Tahitian pearls the same?

In earlier times when pearls were only available in their natural form, the black variant was something of a rarity. In recent years, however, controlled harvesting techniques have made them more easily available and in greater numbers too. Currently, two of the important natural habitats of black pearls are the Tahiti Island of Polynesia (which produces 95% of the black pearls in the world) and Cook Island (responsible for the remaining 5%).

How do I calculate the value of a pearl?

There are 6 main aspects to consider while valuing a pearl –nacre, luster, surface, shape, colour and size.

What is mother of pearl?

Mother of pearl, also known as nacre is an iridescent material that is found in the shell lining of pearl oysters. Mother of pearl is also used in several pieces of jewellery.


Gift Cards

What is Jewelroof Gift Card?

Jewelroof Gift Card is a perfect gifting solution from R S Bafna Jewellers. This Gift Card can be used by recipients to buy what they want, when they want from Jewelroof.com. Jewelroof Gift Card is a card with monetary value which makes for a great gift, redeemable only at www.jewelroof.com.

How do I purchase a Gift card?

You can purchase Gift Cards through online from www.jewelroof.com. Jewelroof Credits can also be used to purchase gift cards.

Where can I use the Gift Card?

Gift Card(s) can be used to purchase all products on www.jewelroof.com except for purchase of Gold & Silver Coins (including customised coins) and Gift Card(s).

* Multiple Gift Card(s) upto three (3) (with a value cap of Rs. 1,50,000 combined) can be used in a single transaction. Gift Card(s) can be combined with any other payment type on Jewelroof.com.
* To redeem Gift Card(s) on www.jewelroof.com, please use the Gift Card option on the checkout page and enter the Gift Card Code while placing the order.
* The Gift Card(s) can be redeemed entirely or partially and where the Gift Card(s) is redeemed partially, the balance available shall be used within the validity period of the card(s) and any corresponding unused balance shall be forfeited thereafter.
* If the order value is less than the amount of the Gift Card(s), the outstanding balance will reflect under the same Gift Card(s). If the order value exceeds the Gift Card(s) amount, the balance must be paid by buyer.

What happens if my gift card amount doesn’t exactly match the amount of my order value?

If your gift card amount is less than or equal to your order value, then the entire amount of the gift card will be subtracted from the order value and only the balance if any will be payable. If your gift card amount is greater than your order value, then the net amount payable by you will be zero.

E.g.: If Billed amount is Rs.35,000/- and Gift Card amount Rs.30,000/- then balance payable will be Rs.5,000/-. But if Billed amount is Rs.28,500/- and Gift card amount is Rs.30,000/- then balance payable is Rs.0/-. Any balance amount left in a used gift card can be reused within the validity period and any corresponding unused balance shall be forfeited thereafter.

Is the Gift Card a credit card?

No, it is a prepaid card.

Do you sell gift cards? How much money I can put on my Gift card?

Gifting is one of the best experiences one can have. To help you in this wonderful endeavour, we have provided a Gift Card section on our website where you can purchase gift cards ranging from Rs. 5,000/- to Rs. 1,00,000/- in value. Our gift cards are available in increments of Rs.500/- so you can pick an amount you are comfortable with.

You may contact our Customer Care team at [email protected] or +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and they will help you with a customized gift card.

How can I check my balance on the Gift Card?

On Jewelroof.com, please use the Gift Card option on the checkout page and enter the Gift Card Code to check balance.

Can I use my Gift Card to withdraw cash at the ATM?

No, you can't use your Gift Card at an ATM or do any cash advance transactions.

How many times I can use my Gift Card?

It can be used until all of the credit on the Gift Card has been spent within the validity period. It doesn't have to be spent all at once.

Will the receiver of the Gift Card receive a statement?

No. Gift Card receivers can check their balance on www.jewelroof.com.

What if I need to return an item purchased through the gift card?

Returns are at the discretion of the products category and its own return policies and will handle the returns in the same way as any other transaction.

For return of products (under 15 Day Returns Policy) purchased using gift cards, the gift card amount will be credited in the respective Gift Card of the customer.

Does the Gift Card have an expiry date?

Your gift card will be valid for 12 months from the date of purchase. We encourage you to use the entire gift amount before the Gift Card expires.

What happens if I lose my Jewelroof Gift card?

You need to treat this gift card like cash. Jewelroof is not liable and responsible to replace or reimburse the value of your gift card if it is lost, stolen, damaged, expired or used without permission.

When is a Gift Card said to be consumed?

A Gift Card is said to be consumed only when it has been applied to an order and payment for that order has been completed. If you cancel your order prior to completing payment or if your order is shown as pending for some reason; the gift card will not be shown as used/consumed. A Gift Card that is applied to an order that is showing as pending will be blocked till the time the order is completed or cancelled. If the order is completed, the gift card will be consumed, if on the other hand the order is cancelled, the gift card will be released for use once again.

Is a Gift Card Code and Promo/Discount Code one and the same thing?

No, it’s not! A Gift Card Code is a code that deducts the Rupee value of the gift card from the total amount payable by you. It is entered in a separate box available during the purchase process. Promo/Discount codes apply percentage or a fixed amount discounts to the price of the products being purchased by you.


Wallet

What is Jewelroof Wallet?

Jewelroof wallet, is a digital payments platform that allows you to transfer money into the integrated wallet via online banking, debit cards, and credit cards, therefore allowing you to go cashless.

All you need to do is set up a Jewelroof account using your email ID and transfer money to your wallet.

Is Jewelroof Wallet safe?

Security is on everyone's mind when it comes to making a digital payment. We use SSL encryption technology which means your online transaction is secured.

Where can I find Jewelroof Wallet?

* Visit Jewelroof.com
* Click on Login / Sign Up Option.
* Login with your registered email Id.
* Click on ‘Hi, your name’ (on the top of the page).
* Then click on My Credits, followed by My Wallet.
* Your amount will be visible on the left side of the page under My Wallet.

How can I add money to my Jewelroof wallet?

You can Add money to your Jewelroof Wallet using a few simple steps:

1. Log into your Jewelroof account and click on “Hi, your name (on the top right corner of the page).
2. Click on My Credits, followed by My Wallet and select ‘add money’ via Credit/Debit card or Net Banking.
3. You will be redirected to a secure payment page where you need to provide payment details.
4. Once you enter payment details then you will be directed to proceed to the bank page to complete the transaction.

Are there any limitations to add money to Jewelroof Wallet?

There is no limitation to add money to your Jewelroof Wallet, in fact you can add money to your Jewelroof Wallet for free.

How will I know that the payment is successful?

You can check the confirmation in 3 ways:

1. SMS
2. Email
3. You can login to your Jewelroof account to check Wallet Balance under Jewelroof Credits.

Can I transfer my wallet amount to another Jewelroof wallet?

No, you cannot transfer your wallet amount to another Jewelroof Wallet.

How can I transfer money from Jewelroof wallet to bank account?

This feature is not available on Jewelroof.com


Promo Code

Do you have any promotional codes or do you offer any discounts?

Jewelroof offers promotional codes on products and product categories on select occasions. If you have registered with us, we will notify you whenever we have an offer. You may stay informed by subscribing to the Jewelroof email list. However, we do not offer any additional discounts unless explicatively mentioned.

Do you offer any additional discounts?

No, we do not offer any additional discounts. Our all-inclusive price is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

How do I redeem Promo Codes on www.jewelroof.com?

Once you have selected a product that you wish to purchase, in the shopping cart review window, there is an option that says “enter your Promo code” and click on apply. After validation of code the amount automatically adjusted in an invoice amount. In case of any excess amount is showing in the Invoice, can pay us the same by any mode of payment facility. Promo codes are valid on select product categories.

Can Promo Codes be adjusted after the purchase and before the delivery?

NO, you cannot adjust Promo codes after placing an order.

Are multiple Promo Codes valid against a single order?

YES, multiple Promo Codes can be applied depending upon selected product categories in a single order subject to a limit of applying a single promo code only once for that given order.

Can I use Promo Codes even if the item I am buying is on discounted price?

As the item is already on a discounted price, any additional discount will not be applicable to it.

When I use a Promo Code on the site, I am shown an invalid code message?

All Promo Codes are subject to expiry. We request you to email us the code so that we can check the same from our side and update you on it.


Security Questions & Tips

Be careful of the unsolicited e-mail and unknown telephone contacts

www.jewelroof.com never sends an email or call any customer for disclosing or verifying their respective www.jewelroof.com password, bank account number or credit card details. Such kind of information should be submitted on web page forms after completion of the order on our site or whenever making any kind of updates to My Account section. If you receive any phishing mails, it is advised to go to our website and then to the account instead of clicking on the link.

* If you receive an email or call from unknown contacts personifying as any of the associates or sister concerns of Jewelroof asking for confirmation of your personal banking information and your password. Do not disregard the request and it is advised that you report the incident to us for further investigation.
* The customers should always be careful with shipment confirmation e-mails and review order so that they are genuine and is sent by Jewelroof. For doing this, you need to cross check the confirmation mails with transaction history that is found in accounts section. If in case you receive a confirmation email pertaining to shipment, which is not yours, it is advised to report such an incident to Jewelroof.
* Phishing emails will usually have an urgency tone. Be aware of such emails as Jewelroof never sends such mails to its customers.
* If you have any doubt on the reliability of any email, make sure not to click on any link that will be included in the mail. This would trigger the malicious software that is installed in your system. Make sure to report such incident to www.jewelroof.com.

Make sure that your system is protected

You may come across genuine mails that usually contains Trojans and virus. Such programs may look safe. But they might actually be harmful. Such virus and Trojans usually install a kind of malicious code in your system without any knowledge. They collect all your confidential information that the fakes usually use for the purpose of accessing your account.

Below mentioned are a few important tips that should always be followed by you.

* Always keep your system updated with latest anti-spyware/ anti-virus software.
* Also install a personal firewall to your system for the purpose of protecting your account.
* Make sure to keep your system updated with latest security patches and also make sure not to click on any links open attachments that is unknown or spam.

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