Personal Information That May Be Collected
All personal information that we collect from our customers is used to improve our relevance to you and to improve your shopping experience with us.
Jewelroof.com shall collect, store and use any information that you may provide on our Website. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. To enable you to become a member on our Website, users are required to create their own unique profiles using our predetermined forms. Through such forms, we collect basic information such as the customer title, full name, gender, occupation, age, date of birth, education level, marital status, anniversary date, email address, postal address, delivery address (if different), telephone and mobile numbers, payment details or bank account details, information about your interests and activities, chat history, and such other information sent by you via emails to our email ID, all of which are necessary to service his/her order. We do use your contact information to send you offers based on your previous orders and your interests. We will collect personal identification information from Users only if they voluntarily submit such information to us. We will never collect sensitive information about you without your explicit consent. You can choose not to provide certain types of information, but that may result in you being unable to use certain features of our website. Apart from this, when you visit our site, our systems collect information from you in a variety of methods when you use our Web site and services.
We automatically receive certain types of information when you interact with our Web site, software, services and communications. For example, it is a normal practice for your Web browser to automatically send information to every Web site you visit, including our site. This information includes your computer IP address, your browser type, access times, screen resolution and referring Web site addresses. We may also collect information about the type of operating system you use, your account activity, and files and pages accessed or used by you. Please note that your IP address does not identify you personally.
When you place an order and/or sign-up for email communications and updates, we collect and store personal information so that we may provide the products and services that you have ordered or requested. We also use that data to inform you when the product is about to be delivered. We may also collect and store information about other people that you provide to us. For example, you may submit a person's name and address if you wish us to ship a product as a gift to a friend.
We collect the email addresses you provide and might use it to send information about product updates, your service performance information and other relevant information. You can visit the Site and browse without having to provide personal details but that would only hamper us in not being able to reach or contact you when there are offers and activities being run by us. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
We may from time to time use the services of affiliates, subsidiaries and other service providers in the operation of the Website and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take extreme care to use only service providers that we believe are reputable and who have high standards, including the ability to handle confidential information.
Third Party Personal Information:
If you choose to use our referral service to tell a friend about our jewellery and site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Jewelroof.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We also provide you with the opportunity to share a product or your wish list with a friend. If you choose to share a product or a wish list with your friend, we will ask for your friend’s email address in order to automatically send them a one-time email containing the product or your wish list. Jewelroof.com stores this information for the sole purpose of sending this one-time email.
We are ruled by government regulatory bodies and may have to declare/provide private information you provide. Otherwise we do not share this information with third parties for any reason. Our SSL certification ensures safe and secure data transmission.
Duration of Information Stored:
The personal details of the user shall remain with us as long as the user requires it to serve the purpose of the data to exist with us or as long as required under law. Users may officially inform the Customer Care Team that their data shall not be used by the Jewelroof.com to communicate with them. We shall remove your personal data from communicating; however, it shall remain with us for any kind of legal verification as required by the Government of India.
Use of Information
We use the personal information to enable us to accept and carry out order which includes processing payment and delivering your product. E-mail addresses submitted by the members are used to send order and shipping details. Some of your information may be shared with and used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and Jewelroof.com perform their duties and fulfil your order requirements. These information’s are passed to them only to make sure that you fetch the best customer service from us.
Jewelroof.com stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes. Our partners are prohibited from using the information provided for any other purpose. As we use standard and authorized payment services, our credit check and fraud prevention policies are aligned to those of our partners.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We also use the personal information collected to continually improve our service delivery by doing research and analysis on customers’ buying behaviour & activity on our website. We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, our latest offer, events and discounts, products or services we think will be of interest to you based on the previous orders, to and to otherwise serve you and our users; via our Jewelroof.com newsletter. The data may also be used in case we have any queries or feedback about our service.
Jewelroof.com owns all the information collected via the Website or applications installed on the website or native mobile applications. As applicable, the information collected by Jewelroof.com shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors and demographics, preferences, and behaviour & website usage statistics which we may share with our sponsors, advertisers or other third parties (which do not include Jewelroof.com marketing partners and network providers); measure interest in our products and services and customize your experience. When this type of information is shared, such parties do not have access to your Personal Information.
Essentially, we collect information to make us serve you in the best possible way. Jewelroof.com does not allow any unauthorized persons or organization to use any information that Jewelroof.com may collect from you through the Website and native mobile applications. However, Jewelroof.com and our native mobile applications are not responsible for any information collected or shared or used by any other third-party website or mobile applications due to your browser settings. When you contact Jewelroof.com through any means such as chat or email, Jewelroof.com reserves the right to include your email ID for marketing communications.
Sharing of Information
We accord top priority to protecting the loss and misuse of the personal identifiable information collected and stored by us. Jewelroof.com will never share any of their website user’s personal information to any other company for spam or mass mailing or for marketing purposes. Payments and other financial transactions on the website are processed by a third party, which normally adheres to a strict policy regarding confidentiality agreement which limit their use of such information and are bound to the terms and conditions of the third party’s payment gateway process. We have a non-disclosure agreement with this third party, and they are certified by all the major card issuers to hold details securely. We need to share your name and address with Shipping and Insurance Company or third party for shipping and insurance purpose. We are trying to issue minimum required personal data to them. We are not responsible for the misuse of the information by them.
Jewelroof.com, reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.
We may, and you authorize us to, use and disclose any information including personal information that we seem necessary to comply with any applicable regulation, legal process, judicial order or governmental requests, in order to investigate, prevent or take action regarding illegal activities suspected fraud, situation involving potential threats to the physical safety of any personal or as otherwise required by the law, to other companies and organisation for credit fraud protection and risk reduction, to enforce any arrangement we have with you, any information regarding you that is already available in public domain.
Your personal information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the business assets of the Company.
Given that we are an International company, this process may include sending personal information to other countries, whose data protection laws may not be the same as may exist in your country of residence. However, we have taken appropriate steps to ensure a responsible and high level of protection for the processing carried out in all countries in which we operate.
Any personal information, if collected, will be passed on to our trusted partners and service providers who shall need to have access to the information upon placing an order. We use reputed and trusted third-party service providers to perform certain services on our behalf, like shipping, payment processing, data storage and management, web-hosting, web analytics, fulfilment, assembly, marketing, mailing, emailing etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Jewelroof.com.
If and when you choose to participate in any event or special promotion (contest and sweepstakes), we may share your information with those organisations participating in the particular event. Unless we tell you otherwise, the third party do not use your information other than those concerning the event or contest.
Jewelroof.com may provide information to carefully selected partners. In such cases, we might share and/or cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you, such as financing services for purchasing Jewelroof.com products.
You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department at JEWELROOF.COM, c/o R S BAFNA JEWELLERS 1697/1A, 1ST FLOOR, NAYANTARA, SUBHASH CHOWK, JALGAON - 425001 (M.S.) INDIA, by telephone at +91 257 2223337 between 10 am - 7 pm IST (Mon-Sat) or by email at [email protected]
International Transfers and Security:
Your account is protected by encrypted password at our end. Our employees have no access to them unless they need to reach you for any product delivery or complains.
Information collected on this website may be stored, processed in India or any other country in which Jewelroof.com or its affiliates, subsidiaries or agents maintain facilities and by using this website you consent to any such transfer of information outside of your country. By using the website and providing personal information to us, you consent to any transfer of information outside of your country. Be advised that personal information may be made available, without your knowledge to Indian Government or Indian Judicial Agencies, or those of the Governments of our affiliates in other countries, under a lawful order made in that country. Your Jewelroof.com account information is protected by password for your privacy and security. User shall protect against unauthorised access to your password and to your computer by logging off once you have finished using a shared computer. Also, only internal employees who need personal information to perform specific job (For example: Delivery of the product, customer service) are granted access to it. All our employees are kept up to date on our strict privacy and security practises.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways :
* Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
* If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
* We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
* The information we hold will be accurate and up to date. If you believe that any information we are holding on you is incorrect or incomplete, or you wish to have your details removed from our contact database, please write to our Customer Care Team as soon as possible and we will promptly correct or update any information found to be inaccurate.
Web Browsing and Cookies
Most browsers accept cookies automatically but allow you to disable them. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You must have cookies enabled in order for you to be able to perform many of the general functions on Jewelroof.com. With cookies enabled, the Jewelroof.com Web site will have the capacity to deliver you a more customized and complete shopping experience to track visits from our affiliates and partners.
Jewelroof.com collects your IP address, which cannot be used to identify you personally, but to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and referring URL information. Jewelroof.com servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help Jewelroof.com collect statistical data or in gathering broad usage information. Further, we use your server address, IP address and browser-type related information in the general management of the website and any potential fraud protection. Certain parts of this information may be shared with Jewelroof.com partners, but your IP address will not be distributed.
Before signing in or submitting any sensitive information, please check that the URL requesting the information is authentic. The authentic URL would always display www.jewelroof.com as the domain name.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting 'Tools/Internet Options' and reviewing your privacy settings or by selecting 'delete cookies'. However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking 'help' on your browser's menu. No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.
We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
Deceptive, phishing, spam and fake Emails
We adopt various security measures to ensure that your account is kept safeguarded against unauthorized intrusions. However, sometimes, users receive deceptive emails claiming to come from authentic sources. These emails are known as "spoof" or "phishing" emails. Senders of such emails hope that unsuspecting recipients will reply or click on a link contained in the email and provide sensitive personal information like credit card/debit card information. We strongly encourage you to be cautious against such deceptive emails. We will not ask you to send your account password or any other sensitive personal information such as credit card/debit card information through an email. We request you not to reply to any such mails.
In case you were to receive any suspicious emails, kindly forward the message to [email protected] immediately. Please do not alter the subject line or forward the message as an attachment.
In the website of Jeweroof.com, there shall be some links of a few that may lead to a ’third party’ website. It could be advertisement or commercial or informational website, however, Jewelroof.com does not endorse or encourage users on any such ’third party’ content and shall not guarantee its accuracy or legitimacy or genuinity. The acceptance of these contents is liable solely on the judgement of user and the consequence has to be borne by the user and R S BAFNA JEWELLERS takes no responsibility in this regard.
Visitor downloads information from this site at his own risk. Website makes no warranty that downloads is free of corrupting computer codes, including, but not limited to, viruses and worms at is inadvertently passed to the visitor's computer. Visitor assumes all risk of such corrupting factors. The website assumes no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.
Jewelroof.com may also provide links to the other sites for purpose of enabling the Customer to make payment. Any of the foregoing links do not constitute an endorsement by Jewelroof.com of any such sites and are provided only as a convenience. Jewelroof.com is not responsible for the content or links displayed on such sites. Jewelroof.com is not responsible for the privacy practices of such sites which Seller does not own, manage or control. Jewelroof.com does not regularly review, and makes no warranty or representation regarding materials posted, or products or services offered, on the sites to which this Website may be linked and Jewelroof.com shall not be responsible for any deficiency thereof. Jewelroof.com does not endorse any or all of the materials, products, and services available on such linked sites, and Jewelroof.com expressly disclaims responsibility for the contents of any linked site, the accuracy or completeness of any information contained in a linked site, and the quality of the products and services offered at any linked site. Please review carefully the third-party's policies and practices and make sure you understand them before disclosing any personal information or engaging in any transaction on such sites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Use or reliance on any external links and the content thereon provided is at your own risk. You further agree to acknowledge that you are solely responsible for any loss or damage, cause or alleged, through these external links.
We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. Also, only internal employees who need personal information to perform specific job (For example: Delivery of the product, customer service) are granted access to it. All our employees are kept up to date on our strict privacy and security practises. In-store visits may be captured on closed-circuit television for security and training purposes. Before signing in or submitting any sensitive information such as credit/debit card details, please ensure that you are using a secure server. The beginning of the web address in your browser window should be "https://" and not "http://". Please check that the URL requesting the information is authentic. The authentic URL would always display www.jewelroof.com as the domain name.
When you (the Customer) visits/accesses www.jewelroof.com or send emails to us (the Seller), you are communicating with Jewelroof.com electronically. From your computer (Customer's computer) till the point of the server where this Website is hosted, it is the sole responsibility of the Customer accessing this Website for ensuring secure communication and for maintaining the confidentiality of his information details (including Credit card number and all other confidential information disclosed by him) and for restricting access to his computer, and the Customer agrees to accept responsibility for all activities that occur using his computer.
Jewelroof.com shall not be liable for any hacking, interruption of communication etc which occurs in this link. The Customer specifically agrees that Jewelroof.com shall not be responsible for unauthorized access to or alteration of Customer's transmissions or data, any material or data sent or received or not sent or received. Further, Jewelroof.com will make best efforts to safeguard the confidentiality of Customer's personally identifiable information available with it, but transmissions made by means of the Internet cannot be guaranteed or made absolutely secure. By using this Website, the Customer agrees that Jewelroof.com shall not be liable for disclosure of Customer's information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing the Customer agrees that Jewelroof.com shall not be held liable or responsible for 'phishing attacks' on the Customer.
We would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. However, we appreciate that email 'spam' has become a problem in recent years. If you are a customer or you have previously asked us for information on our products, we may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us or send you information on our range of products by email, unless you have asked us not to do so. Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you Jewelroof.com informational emails. Where you have consented to us doing so, we may send you such information by postal mail and telephone, unless you have registered with the appropriate Preference Service. If you purchase a product from us we may retain your address for future mailings.
Unsubscribe with Us
Jewelroof.com on every occasion have offers and new collection to share with its patrons. We have regular mailers going to our existing and subscribed customers. Jewelroof.com offers customers the chance to opt-in to receive regular updates, news, and special offers via email. All Jewelroof.com customers also have an option to opt out of receiving our newsletter or other forms of marketing communications. You can unsubscribe from such communications anytime you wish to do so. Should you wish to discontinue receiving any promotional communication, please click on the unsubscribe link in any marketing email we might have sent you or User may contact us via our Site. Opting out of communication doesn’t break the order cycle. We will be emailing you or telephoning you until we make sure that the order cycle is completed. That is, it has reached to you safely.
Policy Revision and Modification
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. Any use of our site or its contents without prior permission is prohibited.
You further agree that:
* You present yourself to be of legal age to form a binding contract, and not a person who is barred from receiving services under the laws applicable in India. If you do not qualify, you may not use the Jewelroof.com service or the website. Additionally, you are prohibited from selling, trading, or otherwise transferring their Jewelroof.com account to another party.
* You are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. We strongly recommend signing out from your account at the end of every session, as we shall not be held accountable for any disputes that may arise out of any misuse of your account- whether by any family member, friend, relative or any other third party.
* You shall notify us immediately of any unauthorized use of your account or any other breach of security. You may be held liable for losses incurred by Jewelroof.com or any other user of Jewelroof.com due to someone else using your password or your customer account. You may not use anyone else's password or customer account at any time.
* You shall provide true, accurate, current and complete information about yourself as prompted by website registration form or provided by you as a visitor or user of a third-party site through which you access the Website. Should the information provided be, or suspect to be untrue, inaccurate, not current or incomplete, Jewelroof.com reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
* Jewelroof.com makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, Jewelroof.com cannot guarantee that your monitor's display of any product colour, texture or detail will be accurate. Jewelroof.com does not warrant that product descriptions or other content are accurate, complete, reliable, current or error free. While Jewelroof.com makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Jewelroof.com reserves the right to refuse the sale of that item.
* Your use of this website shall be for personal and not for commercial purposes and would be subject to the following conditions:
* (i) you may not modify any content on the website, or
* (ii) remove any copyright, trademark registration, or other proprietary notices from the content.
* (iii) You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.
Whom does this policy apply to?
1. Users who visit the site without concluding any business transaction
2. Users who are registered on the website
3. Users who buy on the Guest Mode.
For doubts and clarifications give us a call or send us an email us. Via the "Contact Us" link, Jewelroof.com allows customers to email [email protected]. This provides direct contact to a Jewelroof.com jewellery consultant, who reads each e-mail and tries to promptly answer your questions. Jewelroof.com may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the Jewelroof.com web site or the shopping experience in general, as we always appreciate feedback.
We welcome participation at our site and social media. If you have any questions regarding linking to our site, commenting on our blogs, forums or regarding the privacy statement, please contact our customer care team by email at [email protected] or by telephone at +91 257 2223337 between 10 am - 7 pm IST (Mon-Sat) before using this Website.